Shipping Policy – PORACT

Shipping Zones
PORACT ships exclusively to the following Nordic countries:
Denmark, Sweden, Norway, Finland, Iceland.

Orders are processed from our logistics centers located in Asia (China), allowing us to offer affordable prices and fast international delivery.

Order Processing Time

All orders are prepared and shipped within 1 to 3 business days after purchase.
During high-demand periods or sales events, processing may take slightly longer.

Once the order is shipped, you will automatically receive a confirmation email including your tracking number.

Estimated Delivery Times

Delivery times vary depending on the destination:

• Denmark: 8–14 business days

• Sweden: 8–15 business days

• Norway: 10–18 business days (customs processing may extend delivery)

• Finland: 9–16 business days

• Iceland: 12–20 business days

These are estimated time frames; occasional delays may occur due to customs, weather conditions, or carrier constraints.

Tracking Your Order

All orders include a tracking number.
Tracking may take 2–5 business days to update after shipment as the package is registered by carriers.

You can track your order directly on our website or via the tracking link provided by email.

Shipping Fees

Shipping costs are calculated at checkout based on the delivery address.
Some promotions may include free shipping depending on the cart value.

Customs & Import Fees

For countries like Norway or Iceland, local customs authorities may apply import taxes or handling fees.
These charges are the responsibility of the customer.

Most deliveries to Denmark, Sweden, and Finland do not incur additional fees thanks to international agreements and our optimized logistics.

Address Errors & Delivery Issues

PORACT is not responsible for:

• incorrect or incomplete delivery addresses

• packages marked as “delivered” by the carrier

• delays caused by customs or carriers

If you make a mistake in your address, please contact us within 12 hours at:
poract.team@gmail.com

Lost or Damaged Packages

If your package is lost, damaged, or does not arrive within 30 days of shipment, we will offer a replacement or a reshipment after verification with the carrier.

Contact

If you have any questions regarding shipping or your order, contact our support team:
📩 poract.team@gmail.com